In today’s competitive market, the right approach to customer acquisition and retention is through the delivery of superior customer experience - starting at the onboarding process. Merchant and client onboarding processes are...
Customer experience (CX) is defined by the Harvard Business Review as “the internal and subjective response customers have to any direct or indirect contact with a company.” “Contact”, in this context, may...
“The Millennial Disruption Index,” a three-year study conducted among 10,000 millennials, revealed some shocking facts - and not one of them looks good for the banking industry! 71% of millennials said that...
Cloud technology allows organizations from around the world to embrace business models that are more agile and responsive. In a world that is becoming increasingly ‘digital-first’, cloud-native applications are on the rise. ...
What is it? Serverless architecture, also known as serverless computing, Function as a Service (FaaS), or simply “serverless”, is a cloud computing execution model where the cloud service provider undertakes the dynamic...
The Significance of CX A successful business is one that makes customer experience (CX) a priority and here are some reasons why. According to research by Salesforce, 76% of customers reported that...
The importance of digital onboarding As the digital era continues to progress, modern customers expect ever faster and easier delivery of products and services. And in a world where the customer is...
Once you have decided to move your business to the cloud, a comprehensive testing plan is crucial for the cloud migration’s success. It will ensure that you do not face server breakdown...
The public cloud is relatively easier to operate when compared to a private cloud because it requires less technical knowledge. It is also usually more cost-effective because it works on a multi-tenant...
