Over 6 million businesses use Google Workspace (GWS) today, thanks to a go-to suite of cloud-based productivity tools that includes Gmail, Docs, Sheets, Slides, Calendar, Meet, Chat, and Drive. 

A major reason for many businesses to choose GWS is the fact that it is intuitive and user-friendly to set up and use. At the same time, to fully extract the enormous value that this productivity suite can deliver to your business, you need to dig a little deeper, and that’s why working with a Google Workspace Partner is often a smart choice.

Not all Google Partners are created the same, though – your Google Workspace Partner’s role cannot simply be to invoice you for your licenses and collect your payments each year. As trained, certified, and experienced experts in the Google ecosystem, your partner needs to be able to assist you in digitally transforming your business and processes with Google Workspace.

Here are 6 important value-adds we believe you should demand from your Google Workspace Partner. Stop settling for less.

1. Optimization audits

To know where you are missing out, you need to know where you stand today. A comprehensive audit can help to analyze administration processes, usage patterns across your user base, unused services, automation opportunities, and more.

For example, at CloudNow, we offer quarterly audits to identify where you could be getting more out of your Google Workspace environment, such as:

• Unnecessary or unused user licenses
• Users who just use Gmail but don’t take advantage of GWS’ other tools
• Limited adoption of Google’s Gemini AI tools
• Manual operational processes where custom automation could save time and money

2. Comprehensive admin services

Managing Google Workspace is simple when you are performing basic tasks like creating or removing users. However, this just scratches the surface of GWS’ capabilities. 

Working with a value-added Google Workspace reseller like CloudNow can help you take advantage of several advanced functionalities in your GWS admin panel.

• Efficient setup of groups to streamline collaboration and communication
• Configuration of detailed user policies to control data access and sharing
• Setup of secure device management configurations including screen locks, password policies, and even wiping company data from devices
• Automation of repetitive tasks with Apps Script and creation of custom integrations with other enterprise tools

3. Security audits

As with productivity and cost, improving your security posture on Google Workspace also requires a well-defined starting point, established through a security audit.

CloudNow performs expert security audits that help identify and address security gaps in your Google Workspace configuration.

• Identification of vulnerabilities such as weak user passwords, improper sharing settings, or excessive permissions
• Checking for compliance with various regulatory standards such as GDPR, HIPAA, or industry-specific guidelines
• Implementation of two-factor authentication, secure LDAP, and integration with third-party security tools
• Conducting targeted training sessions on potential security threats like phishing attacks, safe internet practices, and secure data handling

4. Harnessing AI

If you’re wondering how to integrate Google’s AI capabilities into your workflows, such as using AI for automated email responses, intelligent data analysis, and predictive analytics, then that’s another way an expert Google Workspace partner like CloudNow can help.

• Demonstration of AI-driven features such as Smart Compose and Smart Reply in Gmail, Explore in Sheets, and automatic meeting scheduling in Calendar
• Development of custom solutions such as custom data analysis tools in Sheets, enhanced customer interaction bots in Hangouts, or AI-driven content suggestions in Docs
• Building custom integrations of Google’s AI capabilities with other applications for seamless workflows, such as syncing Google Calendar’s AI with CRM systems to optimize scheduling or enhancing data analysis by integrating AI with sales databases

5. Quality user training

An area that often doesn’t get the attention it deserves is ensuring that your users are well-equipped to fully utilize the features of Google Workspace. 

As a leading Google Workspace reseller, user training is an important part of the value-added services we deliver at CloudNow.

• Annual user training on how to use the different features of GWS
• A wide range of self-learning modules for users to refer to

6. Expert migration support

If you’ve been using a different service provider, migrating to Google Workspace can seem daunting. 

By working with an experienced Google Workspace partner, you can ensure a smooth transition to Google Workspace with minimal disruption. 

• Elimination of data transfer errors
• Minimizing downtime during the transition
• Ensuring seamless user adaptation to the GWS environment

7. 24x7x365 Support

When you buy Google Workspace directly from Google, you get access to Google’s email support which can often take days to respond to and solve your problem.

With a partner like CloudNow, get response in minutes or even in real-time, meaning you are never left in the lurch.

• Support availability any time, any day, no exceptions – 24x7x365
• GWS Support in your local language support
• SLA-based support commitment

At CloudNow, we go far beyond basic Google Workspace reselling – we are your digital transformation partner and the extensive feature set of Google Workspace is our canvas. Talk to us to see how our comprehensive, value-added services for Google Workspace can drive productivity and security at your business.